What payment methods do you accept on aftershokz.com?
We accept US credit cards including Visa, MasterCard, Discover and American Express. We also accept PayPal.
Can I place an order outside the United States?
Due to our agreements with global distributors, we are unable to process and fulfill orders placed outside the United States. To learn more about retailers in your region, please contact our Customer Happiness Team at email@example.com.
I want to order headphones in bulk.
Looking to become a distributor, a reseller, or purchase headphones as a corporate gift? Please contact our Customer Happiness Team and they’ll connect you with the appropriate person.
Why didn’t my coupon code work?
Please verify that you’re entering the coupon code correctly, that you’ve met the purchase requirements, that the coupon code hasn’t expired, and that you’re hitting “Apply.” You will see the discount reflected in your total prior to submitting your order. If you’re still unable to use your coupon code, please contact our Customer Happiness Team at firstname.lastname@example.org.
Why was my order cancelled?
AfterShokz reserves the right to cancel customer orders if the order is unable to be fulfilled. Reasons an order cannot be fulfilled may include: incomplete shipping address; foreign billing, shipping, or IP address; declined credit card, out of stock item, or a flag by our fraud protection system.
Do you ship internationally?
Our aftershokz.com online store only ships to the United States, but we have distributors that make our products available all around the world! To learn more about retailers in your region, please contact our Customer Happiness Team at email@example.com.
How long will it take for my order to process and ship?
Orders are generally processed and shipped within 1-2 business days. Please allow additional time for processing during holidays.
How will my headphones ship?
All of our headphones ship USPS First Class Mail or USPS Priority Mail out of Louisville, KY.
How long will it take to receive my headphones?
Most customers will receive their order within 5-7 business days of placing their order. This timeframe will not apply to pre-orders or backorders. Please allow additional time for orders to process and ship during holidays.
Can I choose a different shipping method?
At this time we’re only able to offer standard shipping through USPS.
How much does shipping cost?
Shipping is free in the continental US, and $15 in Alaska and Hawaii.
My tracking number says my headphones were delivered but I don’t have them. What do I do?
Please confirm the shipping address on your order. Check all doors, mailboxes and desk attendants. If you continue to be unable to locate your package after 24 hours of receiving the delivery notification, please contact our Customer Happiness Team at firstname.lastname@example.org.