Holiday Shopping FAQs:
I want to give these as a holiday gift, what if the recipient doesn't like them?
Through the holiday season, AfterShokz offers an extended return policy for all orders placed on our website. Any order placed after November 1st, 2020 can be returned through January 31st, 2021 for a full refund.
We also offer a 90-day exchange/ upgrade if the recipient decides that they would prefer a different size, color, or model.
I purchased my headphones before the start of the Holiday sale, will you honor the sale price on my purchase?
We can offer a price adjustment for all orders placed on AfterShokz.com within 45-days of the start of the sale, November 22nd. If you made a purchase from our website after October 7th, please email our Customer Happiness Team with your order number and we'll make sure you get a partial refund on your purchase equal to the discounts offered during our Holiday Sale.
I want to send these to a loved one as a gift, will the price show on the packing slip?
The price will not show on the packing slip so you can rest assured that the recipient will not see the amount you paid for your purchase. You can also add a gift message or add gift wrapping during checkout!
My tracking number says my order is still in 'pre-shipment,' what does that mean?
When an order is stuck in 'pre-shipment,' that typically means that your package missed its initial scan by USPS when it changed hands from our shipping team to the postal service. Not to worry though, your package will likely be scanned at another delivery point along the way and continue to make its way to you! If you don't see the tracking status change from 'pre-shipment' to 'out for delivery' within 4-7 business days, please contact our Customer Happiness Team so that we can help get your order to you!
General Order FAQs:
What payment methods do you accept on aftershokz.com?
We accept US credit cards including Visa, MasterCard, Discover and American Express. We also accept PayPal.
Can I place an order outside the United States and Canada?
Due to our agreements with global distributors, we are unable to process and fulfill orders placed outside the United States and Canada. To learn more about retailers in your region, please contact our Customer Happiness Team.
I want to order headphones in bulk.
Looking to become a distributor, a reseller, or purchase headphones as a corporate gift? Please contact our sales team at email@example.com.
Why didn’t my coupon code work?
Please verify that you’re entering the coupon code correctly, that you’ve met the purchase requirements, that the coupon code hasn’t expired, and that you’re hitting “Apply.” You will see the discount reflected in your total prior to submitting your order. We cannot guarantee codes found on coupon sites are valid.
Can I cancel or change my order?
Due to the speed at which orders are sent to our distribution center to be fulfilled, we cannot cancel or edit orders once they've been placed. Learn about our return process here.
Why was my order cancelled?
AfterShokz reserves the right to cancel customer orders if the order is unable to be fulfilled. Reasons an order cannot be fulfilled may include: incomplete shipping address; foreign billing, shipping, or IP address; declined credit card, out of stock item, or a flag by our fraud protection system.
Do you ship internationally?
Our aftershokz.com online store only ships to the United States and Canada but we have distributors that make our products available all around the world! To learn more about retailers in your region, please contact our Customer Happiness Team.
How long will it take for my order to process and ship?
Most orders will be processed and shipped within 2-3 business days. We usually ship FedEx Smart Post and USPS Priority Mail. Please allow additional time for processing during major sales and holidays. You will receive an email with tracking information once your order is on its way to you.
How will my headphones ship?
Most orders ship FedEx Smart Post or USPS Priority.
How long will it take to receive my headphones?
Most orders will be processed and shipped within 2-3 business days. Once in the mail, you should receive your order within 4-7 business days. Please note that shipping times may take longer through the holiday season due to increased volume and Covid-19.
Can I choose a different shipping method?
Not at this time. Our system will choose the most efficient shipping service to get your headphones to you!
How much does shipping cost?
Shipping is free to US and Canadian destinations. We do not ship internationally.
My tracking number says my headphones were delivered but I don’t have them. What do I do?
Please confirm the shipping address on your order. Check all doors, mailboxes, and desk attendants. If you continue to be unable to locate your package after 24 hours of receiving the delivery notification, please contact our Customer Happiness Team.