This article covers the following topics:
How do I register my headphones for warranty?
Please follow the steps below to register your headphones:
Create an account here by simply clicking the "Sign Up" button in the top right-hand corner.
Once you've created your account, click "Register Your Products" to complete the registration.
If your product was a gift, use the date you received them as your purchase date.
How do I log in for my warranty/ registration?
AfterShokz uses Mize to manage product registration and warranty claims. This means the login information you use to shop on aftershokz.com will NOT be the same login information you use to register your headphones and file a claim. If you forgot your password, please select the “Forgot My Password” link to reset your password. If you continue to have any issues logging in, please contact our Customer Happiness Team directly.
What do I do if I get an error when inputting my headphones’ size and model information into the registration form?
Please confirm the model and size you've selected. If you continue to have an issue, please try opening the webpage in an incognito browser.
What can I use to charge my headphones?
AfterShokz headphones come with one Micro USB Charger. If you lost your Micro USB Charger, please contact our Customer Happiness Team.
How do I charge my headphones?
You can charge your headphones with the provided Micro USB Charger. Insert the micro USB end into the micro USB charging port on the headphones, located beneath the protective flap, next to the volume+ button. Insert the standard USB end of the charger into a USB port on a computer, wall adapter, or other charger. Please ensure the charger does not exceed 1 amp or 5 volts. We do not recommend fast chargers.
The LED light on the headphones will be red if the headphones need charging, and blue when the headphones have fully charged. You can also check battery status by powering on your headphones and clicking volume+ or volume-. Audrey will say “Battery High,” “Battery Medium,” “Battery Low” or “Charge Me.”
Please allow ample time to air-dry your headphones prior to charging if they’ve collected moisture from rain or sweat. Charging the headphones while moisture still exists can cause damage to the headphones.
How long does it take to charge my headphones?
Titanium takes 1.5 hours to charge from 0 to 100 percent. They arrive out of the box at approximately 50 percent charged. Please do not overcharge your headphones, as this can affect overall battery longevity.
How do I turn on Titanium?
To turn your headphones on, press and hold the volume+ button, which also acts as the power button. Audrey will say “Welcome to Trekz Titanium.”
How do I turn off my headphones?
To turn your headphones off, press and hold the volume+ button, which also acts as the power button. You’ll hear a descending tone.
You can view the Titanium user guide here.