Getting Started - Aeropex

This article covers the following topics:

How do I register my headphones for warranty?

How do I log in for my warranty/ registration?

What do I do if I get an error when inputting my headphones’ size and model information into the registration form?

How do I charge my headphones?

What can I use to charge my headphones?

How long does it take to charge my headphones?

How do I turn on my Aeropex?

How do I turn off my Aeropex?

How do I know which size Aeropex to purchase? 

Can I wear Aeropex with glasses? 

User Guide

How do I register my headphones for warranty?

Please follow the steps below to register your headphones:

1. Create an account here by simply clicking the "Sign Up" button in the top right-hand corner.

2. Once you've created your account, click "Register Your Products" to complete the registration.

If your product was a gift, use the date you received them as your purchase date.

How do I log in for my warranty/ registration?

AfterShokz uses Mize to manage product registration and warranty claims. This means the login information you use to shop on aftershokz.com will NOT be the same login information you use to register your headphones and file a claim. If you forgot your password, please select the “Forgot My Password” link to reset your password. If you continue to have any issues logging in, please contact our Customer Happiness Team directly. 

What do I do if I get an error when inputting my headphones’ size and model information into the registration form?

Please confirm the model and size you've selected. If you continue to have an issue, please try opening the webpage in an incognito browser.

How do I charge my headphones?

You can charge your headphones with the included Aeropex Magnetic Charging Cable. Please ensure the adapter (not included) does not exceed 1 amp or 5 volts. We do not recommend "fast chargers" such as Android or tablet chargers. The LED on the headphones will turn from red to blue when charging is complete. You can also check battery status by powering on your headphones and clicking volume+ or volume-. Audrey will say “Battery High,” “Battery Medium,” “Battery Low” or “Charge Me.”

Please allow ample time to air-dry your headphones prior to charging if they’ve collected moisture from rain or sweat. Charging the headphones while moisture still exists can cause damage to the headphones.

What can I use to charge my headphones?

Aeropex comes with two magnetic charging cables. *Wall adapter is not included. If you've lost your charging cable, please contact our Customer Happiness Team. 

How long does it take to charge my headphones?

Aeropex takes 1.5 hours to charge from 0 to 100 percent. They arrive out of the box at approximately 50 percent charged. Please do not overcharge your headphones, as this can affect overall battery longevity. 

How do I know which size Aeropex to purchase?

If you're not sure which size would be the best fit for you, we recommend that you check out our Aeropex Mini Sizing Tool and/ or take a look at our Aeropex Sizing Guide video 

Can I wear Aeropex with glasses? 

Yes, you certainly can! One of the first things we recommend is experimenting with the order in which you place your headphones and the glasses on your head. If placing the headphones over your glasses doesn’t feel quite right, try switching it around. You can also try sliding the headphones further forward or backward on your head.

Whether your headphones will be comfortable with your glasses may come down to your head size and shape, your lens' frames, and personal comfort, but the majority of our customers (and employees, too!) have found a way to make it work.

User Guide

You can review Aeropex user guide here.