This article covers the following topics:
How do I register my headphones for warranty?
How do I charge my headphones?
What can I use to charge my headphones?
How long does it take to charge my headphones?
How do I know which size Aeropex to purchase?
How do I register my headphones for warranty?
Please follow the steps below to register your headphones:
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Create an account here by simply clicking the "Signup" button in the top right-hand corner.
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Once you've created your account, click "Register your products" to complete the registration.
If your product was a gift, use the date you received them as your purchase date.
How do I charge my headphones?
You can charge your headphones with the provided magnetic charging cable. Please ensure the charger (not included) does not exceed 1 amp or 5 volts. We do not recommend "fast chargers" such as Android or tablet chargers. The LED on the headphones will turn from red to blue when charging is complete. You can also check battery status by powering on your headphones and clicking volume+ or volume-. Audrey will say “Battery High,” “Battery Medium,” “Battery Low” or “Charge Me.”
Please allow ample time to air-dry your headphones prior to charging if they’ve collected moisture from rain or sweat. Charging the headphones while moisture still exists can cause damage to the headphones.
What can I use to charge my headphones?
Aeropex includes two magnetic charging cables. Wall charger is not included. If you've lost your charging cable, contact our Customer Happiness Team.
How long does it take to charge my headphones?
Aeropex takes 1.5 hours to charge from 0 to 100 percent. They arrive out of the box at approximately 50 percent charged.
How do I know which size Aeropex to purchase?
If you're not sure which size would be the best fit for you, we recommend that you check out our Aeropex Mini Sizing Tool and/or take a look at our Aeropex Sizing Guide video
User Guide
You can review Aeropex user guide here.
Comments
2 comments
Hello, I have 2 Titanium after shokz, how can I up great them to aeropex?
Thanks
@Hossein Vaheid,
We do have a 90-day Upgrade Program, so we can certainly look into this for you. Please contact our Customer Happiness Team and we'll be more than happy to help you out. You can find all of the different ways to contact us here: https://help.aftershokz.com/hc/en-us/articles/360026625133.
Thank you,
Casey - AfterShokz Customer Happiness Maker
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