This article covers the following topics:
How do I register my headphones for warranty?
Please follow the steps below to register your headphones:
Create an account here by simply clicking the "Signup" button in the top right-hand corner.
Once you've created your account, click "Register your products" to complete the registration.
If your product was a gift, use the date you received them as your purchase date.
How do I log in for my warranty/ registration?
AfterShokz uses Mize to manage product registration and warranty claims. This means the login information you use to shop on aftershokz.com will NOT be the same login information you use to register your headphones and file a claim. If you forgot your password, please select the “Forgot My Password” link to reset your password. If you continue to have any issues logging in, please contact our Customer Happiness Team directly.
What do I do if I get an error when inputting my headphones’ size and model information into the registration form?
Please confirm the model and size you've selected. If you continue to have an issue, please try opening the webpage in an incognito browser.
How do I charge my headphones?
You can charge your Xtrainerz by inserting them into the provided USB Charging Cradle. Please ensure the adapter (not included) does not exceed 1 amp or 5 volts. We do not recommend "fast chargers" such as Android or tablet chargers. The LED on the headphones will turn from red to blue when charging is complete. You can also check battery status by powering on your headphones and clicking volume+ or volume-. Audrey will say “Battery High,” “Battery Medium,” “Battery Low” or “Charge Me.”
Please allow ample time to air-dry your headphones prior to charging if they’ve collected moisture from water, rain or sweat. Charging the headphones while moisture still exists can cause damage to the headphones.
Xtrainerz includes a Micro USB Charging Cradle. *Wall adapter is not included.
Xtrainerz takes less than 2 hours to charge from 0 to 100 percent. They arrive out of the box at approximately 50 percent charged. Please do not overcharge your headphones, as this can affect the overall battery longevity.
Where do I get music for Xtrainerz?
You must purchase and/or own the music to transfer the files to Xtrainerz. You can purchase music from Amazon, iTunes or Google Play. You cannot use streaming services with Xtrainerz as it'd be considered illegal to download MP3 files from any type of streaming service.
How do I upload music to Xtrainerz?
Once music files are downloaded to your computer, insert your headphones into the USB charging cable, and the charging cable into your computer. Once Xtrainerz becomes a hard drive on your computer, open the folder and drag-and-drop music files. Disconnect USB charging cable when transfer of files is complete.
How do I remove songs from the device?
After removing songs from Xtrainerz drive, empty your Mac's trash can while Xtrainerz are still connected to your computer. In Finder, safely eject Xtrainerz to remove the files from your headphones.
What type of files will Xtrainerz accept?
Xtrainerz supports MP3, WAV, WMA, FLAC, and AAC formats.
You can view the user guide for Xtrainerz here.