We are in the process of changing our warehouse location. This has created some small delays as we send out warranty replacements. Once your claim has been approved, you can be confident that we are working hard to get the new pair out as quickly as possible. Please allow 5 business days before contacting us on the status of your order. Once the new headphones are on their way, you will receive an email with your tracking information. We appreciate your patience as we work to get your headphones to you.