Please follow the steps below to register your headphones:
Create an account here by simply clicking the "Sign Up" button in the top right-hand corner.
Once you've created your account, click "Register Your Products" to complete the registration.
If your product was a gift, use the date you received them as your purchase date.
How do I log in for my warranty/ registration?
AfterShokz uses Mize to manage product registration and warranty claims. This means the login information you use to shop on aftershokz.com will NOT be the same login information you use to register your headphones and file a claim. If you forgot your password, please select the “Forgot My Password” link to reset your password. If you continue to have any issues logging in, please contact our Customer Happiness Team directly.
What do I do if I get an error when inputting my headphones’ size and model information into the registration form?
Please confirm the model and size you've selected. If you continue to have an issue, please try opening the webpage in an incognito browser.
You can charge your headphones with the included USB-C charger. Please ensure the adapter (not included) does not exceed 1 amp or 5 volts. We do not recommend "fast chargers" such as Android or tablet chargers.
The LED on the headphones will turn from red to blue when charging is complete. You can also check battery status by powering on your headphones and clicking volume+ or volume-. Audrey will say “Battery High,” “Battery Medium,” “Battery Low” or “Charge Me.”
Please allow ample time to air-dry your headphones prior to charging if they’ve collected moisture from rain or sweat. Charging the headphones while moisture still exists can cause damage to the headphones.
OpenMove takes two hours to charge from 0 to 100 percent. They arrive out of the box at approximately 50 percent charged. Please do not overcharge your headphones, as this can affect the overall battery longevity.
Press and hold the volume+ button for two seconds. You will hear Audrey say "Welcome to AfterShokz" and the LED light will flash blue once.
Start with your headphones powered off. Press and hold the volume+ button for 3-5 seconds. Audrey says “Welcome to AfterShokz.” Continue holding the volume+ button for an additional 2-3 seconds. Once in pairing mode, the LED will flash red and blue, indicating the headphones are searching for another Bluetooth device.
You can review OpenMove's user guide here.